Shipping policy

Last updated: July 25, 2026

Thank you for shopping with TRIOVO. We want to ensure your order reaches you safely and on time. Please read our shipping policy carefully to understand how we process, dispatch, and deliver your orders.

1. Order Processing Time
Once your order is placed and payment is confirmed, our team begins processing it within 1–2 business days. During sale periods, holidays, or high-demand seasons, processing may take slightly longer (up to 3 business days). You will receive an order confirmation via email and/or WhatsApp immediately after checkout, and a dispatch notification once your order has left our facility.

2. Delivery Areas & Timeframes
We currently ship across all major cities and regions of Pakistan through trusted courier partners. Estimated delivery timelines are as follows:

  • Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, etc.): 3–5 business days
  • Other cities and remote areas: 5–7 business days

Please note these are estimated timeframes and not guarantees. Actual delivery may vary based on courier workload, weather conditions, or local disruptions.

3. Shipping Charges
Shipping charges are calculated based on your delivery location and order weight/size, and will be clearly displayed at checkout before you confirm your order. [Add here if applicable: "Orders above Rs. X qualify for free shipping."]

4. Order Tracking
Once your order is dispatched, you will receive a tracking number/link via WhatsApp or email so you can monitor your shipment's progress in real time.

5. Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan for your convenience and peace of mind. [Remove this section if you do not offer COD.]

6. Failed Delivery Attempts
If our courier partner is unable to deliver your order after multiple attempts (e.g. incorrect address, unreachable phone number, refusal at doorstep), the order may be returned to us. In such cases, we will contact you to arrange re-delivery, which may involve additional shipping charges.

7. Delays Beyond Our Control
While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to courier strikes, extreme weather, public holidays, or unforeseen logistical issues. We appreciate your understanding and patience in such situations.

8. Incorrect Address
Please double-check your shipping address at checkout. TRIOVO is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at triovo.shop@gmail.com so we can attempt to correct it before dispatch.

9. Damaged Packages
If your package arrives visibly damaged, please do not accept the delivery, or record an unboxing video immediately upon opening, and contact us within 48 hours at triovo.shop@gmail.com along with photos/video evidence so we can resolve the issue promptly.

10. Contact Us
For any questions or concerns regarding your shipment, reach out to us at triovo.shop@gmail.com, and our team will be happy to assist you.