Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Orders are typically delivered within 3–7 business days across Pakistan.

Do you offer nationwide shipping?

Yes! We ship across all major cities in Pakistan.

Can I track my order?

Yes, you'll receive a tracking number via email or WhatsApp once your order is dispatched.

Products

What materials are used?

Our frames are made from premium MDF (Medium Density Fiberboard) with wooden-style textured finishes. Islamic wall art pieces may also use acrylic materials. All finishes are durable and long-lasting.

What frame sizes are available?

Signature Frames are available in A5 (6×8"), A4 (9×13"), and larger sizes. Islamic Wall Decor comes in various custom dimensions — check each product page for details.

Can I customize a design?

Yes! We offer customization options. Please contact us at mahoolwears@gmail.com with your requirements.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery if the product is damaged or defective. Please contact us with photos of the issue.

Can I exchange for a different size or color?

Yes, exchanges are possible within 7 days. Please reach out to our team to arrange this.

Payments

What payment methods do you accept?

We accept bank transfers, JazzCash, EasyPaisa, and cash on delivery (COD) in select areas.