Refund policy

Last updated: July 25, 2026

At TRIOVO, customer satisfaction is our priority. We want you to love your purchase, and if something isn't right, we're here to help. Please review our return and refund policy below.

1. Return Eligibility
You may request a return or exchange within 7 days of receiving your order, provided that:

  • The item is unused, unworn/undisplayed, and in its original condition
  • The item is in its original packaging with all tags/labels intact
  • You have proof of purchase (order number, receipt, or confirmation email)

2. Non-Returnable Items
For hygiene, safety, and customization reasons, the following items are not eligible for return or refund:

  • Custom-made or personalized products (e.g. custom name frames, custom calligraphy, made-to-order designs)
  • Items marked as "Final Sale" or purchased during clearance sales
  • Items damaged due to misuse, improper handling, or normal wear and tear after delivery

3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at triovo.shop@gmail.com with:

  • Your order number
  • Clear photos/video of the damaged item and its packaging

Once verified, we will offer you a free replacement or a full refund, at your choice, at no additional cost to you.

4. How to Initiate a Return
To start a return, email us at triovo.shop@gmail.com with your order number and reason for return. Our team will review your request and provide instructions on how to proceed, including the return shipping address if applicable.

5. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
  • If the return is due to a change of mind or other reasons not related to our error, the customer is responsible for return shipping costs.

6. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 5–7 business days
  • Refunds will be issued to your original payment method, or via bank transfer for COD orders

Please note that depending on your bank, it may take additional time for the refunded amount to reflect in your account.

7. Exchanges
If you'd like to exchange an item for a different size, color, or design, please contact us at triovo.shop@gmail.com. Exchanges are subject to product availability.

8. Cancellations
Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled, but you may initiate a return once received, subject to this policy.

9. Contact Us
For any questions about returns, exchanges, or refunds, please reach out to us at triovo.shop@gmail.com. We're always happy to help.